Patient and Family Advisory Council


The Story County Medical Center Patient and Family Advisory Council (PFAC) offers a formal vehicle for patients and family members to provide insight on improving the patient experience at SCMC. 

The council and its members focus on discovering and sharing best practices from programs, practices and environments that have the greatest positive impact on the patient and family experience. In sharing their perspective, council members provide a deeper understanding of the health care experience through the eyes of the patient or family member while collaborating with hospital staff and other patient and family advisors to make the delivery of the highest quality of care possible. The time and energy council members invest help to ensure that our services meet the needs, values, and preferences of all patients, caregivers, and families. 

Meetings are held monthly on a day and time that best meets the schedules of members, and each meeting will be 1-1.5 hours in length. Council members serve a two-year term with the opportunity to renew or step down at the end of the term.  Members are required to attend at least 9 of the 12 meetings each year.


The PFAC is dedicated to representing and evaluating patient and family perspectives to ensure that Story Medical is delivering the Best Experience Every Time.


  • Advise: Work in an advisory role, providing input on important projects and processes that will ultimately enhance patient experience at SCMC.
  • Support: Support staff and leadership in their Patient and Family Centered Care activities and initiatives. 
  • Participate: Provide patient and family member input to committees, work groups including patient safety, quality improvement, facility design, service excellence, ethics and education.
  • Identify: Identify existing best practices in patient-family centered care and explore ways to share and replicate those across the organization.
  • Represent: Represent patient and family perspectives about the experience at SCMC and make recommendations for improvement.
  • Educate: Collaborate with SCMC staff to facilitate patient and family access to information. Influence and participate in SCMC staff orientation, patient and family education and discharge/transition planning.
  • Evaluate:  Evaluate the role of the PFAC in improving outcomes for patients and families.

Structure and Membership

The PFAC will consist of 10 to 15 members representing the diversity of Story County. In addition, up to 3  staff members may serve on the PFAC. The structure of the council may change over time.

For More Information

If you have specific questions about the PFAC, please reach out to Jen Barber, Patient Experience Specialist at 515-382-7726 or by EMAIL.


If you would like to be considered for the Story Medical PFAC, please complete the application below. We will reach out to applicants as vacancies occur on the PFAC.