Patient and Family Advisory Council


The Story County Medical Center Patient and Family Advisory Council (PFAC) offers a formal vehicle for patients and family members to provide insight on improving the patient experience at SCMC. 

The council and its members focus on discovering and sharing best practices from programs, practices and environments that have the greatest positive impact on the patient and family experience. In sharing their perspective, council members provide a deeper understanding of the health care experience through the eyes of the patient or family member while collaborating with hospital staff and other patient and family advisors to make the delivery of the highest quality of care possible. The time and energy council members invest help to ensure that our services meet the needs, values, and preferences of all patients, caregivers, and families. 

Meetings are held quarterly, and each meeting will be 2 hours maximum in length. We ask that all members give a 1-year commitment and attend a minimum of 3 meetings annually.


The Patient and Family Advisory Council is dedicated to representing and evaluating patient and family perspectives to enhance the patient experience at Story Medical by delivering the safest and highest quality of care.


  • Partner: Promote effective partnerships between patients, families, and clinicians
  • Foster: strengthen and transform culture toward patient and family-centered care
  • Advance: Improve quality, patient safety, and health outcomes
  • Connect: Enhance relationship and investment in community

Structure and Membership

The PFAC will consist of 10 to 15 members representing the diversity of Story County. In addition, up to 3  staff members may serve on the PFAC. The structure of the council may change over time.

For More Information

If you have specific questions about the PFAC, please reach out to our Patient Experience Specialist at 515-382-7726 or by EMAIL.


Thank you for your interest in joining the Patient and Family Advisory Council (PFAC) at Story County Medical Center.  We believe that incorporating the patient and family voice into day-to-day care is essential to improving the work we do. The Patient and Family Advisory Council includes a broad range of perspectives and draws patients from diverse backgrounds.  

Please note: Information in this application will NOT become a part of your clinical record. Your participation in the council is voluntary and will not impact your care in any way. Please note that we cannot accept all applications. If you are not offered a place on the advisory council, we will not be able to discuss the specific reasons.
Thank you for your interest in improving the patient experience. 



Additional Information

The following questions are designed to help us ensure that the council members are representative of our patient population in terms of type of culture, race, age, etc.
If you are a patient, do you have a family member who might be interested in participating in the Patient and Family Advisory Council? If you do, please provide their contact information: