Contact Us

Thank you for your interest in Story Medical. The information below is designed to direct you to the appropriate contact for your inquiry. Please read through the options. If you don’t find information on your specific question, please use the form at the bottom to submit a general inquiry.

If you have an inquiry about a specific medical condition or need to make an appointment, please call your provider. DO NOT USE THIS FORM.


Billing Questions

For questions about your bill, insurance claims or to update your billing information please call 515-382-2111.

Health Questions 

If you have a general health question during business hours, we encourage you to call your provider:

Nevada Clinic
(515) 382-5413

Maxwell Clinic
(515) 387-8815

You may also communicate with your provider through MyUnityPoint:

After hours, we recommend you call the First Nurse Call Center: 

  • Ames: 515-239-6877
  • Anywhere in Iowa: 800-524-6877

Please be prepared to give the name of your physician, the medications you are taking and any health problems you may have.

In an Emergency, please call 911.

Medication Questions and/or Refills

Please contact our Clinic during regular business hours at (515) 382-5413 or send a message to your provider through MyUnityPoint –

Employment Questions

Please visit our Careers page for information on job openings and to apply online. You can also contact our Human Resources department by email at  

Medical Records Requests

HIPAA regulations allow you to request copies of your personal health records.


Please complete the release in its entirety and fax to (515) 382-7762 or present in person at Story Medical Center’s South Campus. The release must be signed in order to be processed. When picking up your records, a valid picture ID is required.

Vital Records Request

Birth certificate certified copy requests must be made through Story County Vital Records: fee is required to search for a record and includes one certified copy.

Media Requests

To request an interview or obtain information for a news story, please contact the Director of Marketing at (515) 382-7711.

General Questions

For general inquiries, please use the form below.