Contact Us
Thank you for your interest in Story Medical. The information below is designed to direct you to the appropriate contact for your inquiry. Please read through the options. If you don’t find information on your specific question, please use the form at the bottom to submit a general inquiry.
If you have an inquiry about a specific medical condition or need to make an appointment, please call your provider. DO NOT USE THIS FORM.
Billing Questions
For questions about your bill, insurance claims or to update your billing information please call 515-382-2111.
Health Questions
If you have a general health question during business hours, we encourage you to call your provider:
Nevada Clinic
(515) 382-5413
Maxwell Clinic
(515) 387-8815
You may also communicate with your provider through MyUnityPoint: https://chart.myunitypoint.org/mychart/
After hours, we recommend you call the First Nurse Call Center:
- Ames: 515-239-6877
- Anywhere in Iowa: 800-524-6877
Please be prepared to give the name of your physician, the medications you are taking and any health problems you may have.
In an Emergency, please call 911.
Medication Questions and/or Refills
Please contact our Clinic during regular business hours at (515) 382-5413 or send a message to your provider through MyUnityPoint – https://chart.myunitypoint.org/mychart
Employment Questions
Please visit our Careers page for information on job openings and to apply online. You can also contact our Human Resources department by email at hr@storymedical.org.
Medical Records Requests
HIPAA regulations allow you to request copies of your personal health records.
DOWNLOAD FORM
Please complete the release in its entirety and fax to (515) 382-7762 or present in person at Story Medical Center’s South Campus. The release must be signed in order to be processed. When picking up your records, a valid picture ID is required.
Vital Records Request
Birth certificate certified copy requests must be made through Story County Vital Records: https://www.storycountyiowa.gov/143/Birth-Death-Marriage-Certificates. A fee is required to search for a record and includes one certified copy.
General Questions
For general inquiries, please use the form below.