Frequently Asked Questions

General Questions
  1. How do I get to Story County Medical Center?
  2. How do I make an appointment with a doctor?
  3. I want to donate to the Story County Medical Center Foundation.  Who do I contact?
  4. What services does Story County Medical Center provide?
  5. I don’t live in Nevada.  Where are the affiliate clinics located?
  6. I don't understand my bill.  Who may I contact for more information?
  7. How do I follow-up with my insurance company?
  8. I have a question about Medicare/Medicaid. Who do I contact?
  9. I would like to obtain a copy of my personal medical records.  What do I have to do and who should I contact?
Employment Questions
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How do I get to Story County Medical Center?

From the intersection of Interstate 35 and US HWY 30:

Turn right onto East US HWY 30 for 6 miles.  Take a left (North) on to IA-133 / S 6TH St for 0.7 miles.  Story County Medical Center is on the left side of the street.

From the intersection of US HWY 65 and US HWY 30:

Merge onto US-30 West for 7.6 miles.  Turn onto IA-133 / S 6th St for 0.7 miles. Story County Medical Center is on the left side of the street.

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How do I make an appointment with a doctor?

To make an appointment with a doctor at one of the Story County Medical Clinics, please call the clinic where the doctor you would like to see is located.

Clinic Address Phone
Story Medical Clinic - Natural Health 431 S. Duff, Ste B, Ames (515) 382-7021
Story Medical Clinic - Nevada 519 F. Ave, Nevada (800) 870-5003
Story Medical Clinic - Maxwell 403 1st St, Maxwell (515) 387-8815
Story Medical Clinic - Zearing 101 W. Main St, Zearing (800) 801-6988
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I want to donate to the Story County Medical Center Foundation.  Who do I contact?

For further information about any gift opportunities, please contact any of the Foundation Board Members or Neal Bohnet Director of Development at (515) 382-7711.

Send contributions to:

Story County Medical Center Foundation
640 S. 19th Street
Nevada, IA 50201
Questions? (515) 382-2111

Your contribution is tax deductible to the extent allowed by law.

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What services does Story County Medical Center provide?

Story County Medical Center is a full-service primary care hospital that offers an extensive array of health care services including:

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I don't live in Nevada.  Where are the affiliate clinics located?

SCMC provides medical and natural health service to the county through its five clinics located throughout Story County:

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I don't understand my bill.  Who may I contact for more information?

Story County Medical Center understands that sometimes the most confusing part of your treatment is sorting out the billing and insurance details. Our staff is dedicated to ensuring paying for your services is as convenient as possible. Billing information and direct phone numbersare provided on our site. If you still have questions or concerns about your insurance or billing, please contact Story County Medical Center at (515) 382-2111, and we will direct you to the correct department.

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How do I follow-up with my insurance company?

Most insurance company ID cards have a customer service phone number on the back. Before you call, have available your insurance card, date of service, facility name, original billed amount, patient name and claim number if applicable. Write down the name of the person you talked to at the insurance company. If the bill has not been paid, find out when the anticipated payment date is, and ask what is needed. If the bill is not paid in the stated timeframe, follow-up with the insurance company again and, if necessary, request to speak to a supervisor. Other key questions you should ask the insurance company customer service representative include the following:

  • Have you received the hospital's bill for these services?
  • Am I covered for these services?
  • When will you pay the hospital for these services?
  • What portion of this bill will I be responsible for paying?
  • What is the status of the account? If paid, ask when and to whom.
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I have a question about Medicare/Medicaid.  Who do I contact?

Medicare.gov is the official U.S. government Web site for people with Medicare. This site features a number of tools to aid you in picking the plan that is right for you or your loved one. The tools include:

Learn More About the New Medicare Prescription Drug Coverage: Information in this section provides you with a information about the new benefits, regarding enrollment dates, costs and plans available in your area.

Landscape of Local Plans: This section provides guidance on plans available in your area and how they compare in terms of cost, coverage and convenience.

Prescription Drug Plan Finder: This section allows you to input information about yourself and your prescription drug usage.  It then provides you with an analysis of which plans in your area will best match your needs.

Formulary Finder: This section allows you to find plans in your area that match your required drug list.

Other Resources: This component section includes additional information about the new benefits and Medicare in general, including the Medicare and You 2006 booklet.

You can also call Medicare at 1-800-MEDICARE (800-633-4227).

Medicare Rights Center
Founded in 1989, the Medicare Rights Center (MRC) is the largest independent source of health care information and assistance in the United States for people with Medicare. The Medicare Rights Center Web site (www.medicarerights.org) provides regular updates on the Medicare Part D benefit.

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I would like to obtain a copy of my personal medical records.  What do I have to do and who should I contact?

The Medical Records office is the main area of storage for medical documents which contain information concerning all patients' subsequent hospital visits. These files help establish past conditions or issues that may influence your current or future treatment at Story County Medical Center.

You may obtain copies of your records for personal use and information, in accordance with HIPAA regulations.  To obtain a copy of your personal records, please contact the Medical Records Department at (515) 382-7017.  You may print the Authorization to Release Patient Information Form and fill it out in advance to speed up the process.

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